FAQs

Free Delivery on orders over 1000EGP. Don’t miss discount.

Frequently Asked Questions (FAQ)

At AALAA Designs, we value our customers and strive to provide a seamless shopping experience. To make things easier for you, we’ve compiled answers to the most frequently asked questions about our products, orders, shipping, returns, and more.

If you don’t find the information you’re looking for, feel free to contact our customer support team—we’re always happy to assist you!

What is AALAA Designs?

AALAA Designs is an Egyptian online fashion brand specializing in modest and high-quality clothing for women and children. We were founded in 2010 as the first online brand in Egypt dedicated to hijabi women’s fashion, offering elegance, simplicity, and affordability.

Do you ship internationally?

Currently, we primarily ship within Egypt, but we are working on expanding our shipping options to reach international customers soon. Stay tuned for updates!

How can I place an order?

Ordering from AALAA Designs is simple:

Browse our collection and select your favorite items.
Add them to your cart.
Proceed to checkout and enter your shipping details.
Choose your preferred payment method and confirm your order.
You’ll receive an order confirmation via email.

What payment methods do you accept?

We accept various payment methods, including cash on delivery, credit/debit cards, and mobile wallet payments (depending on availability).

Can I return or exchange an item?

Yes! We offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 3 days of receiving your order, provided the item is in its original condition with tags intact. For more details, please check our Returns & Exchange Policy.

How do I know my size?

We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact our customer service team for assistance.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your shipment on our website or through our courier partner’s tracking system.