FAQs

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Frequently Asked Questions (FAQ)

At AALAA Designs, we value our customers and strive to provide a seamless shopping experience. To make things easier for you, we’ve compiled answers to the most frequently asked questions about our products, orders, shipping, returns, and more.

If you don’t find the information you’re looking for, feel free to contact our customer support team—we’re always happy to assist you!

What is AALAA Designs?

AALAA Designs is an Egyptian online fashion brand specializing in modest and high-quality clothing for women and children. We were founded in 2010 as the first online brand in Egypt dedicated to hijabi women’s fashion, offering elegance, simplicity, and affordability.

Do you ship internationally?

Currently, we primarily ship within Egypt, but we are working on expanding our shipping options to reach international customers soon. Stay tuned for updates!

How can I place an order?

Ordering from AALAA Designs is simple:

Browse our collection and select your favorite items.
Add them to your cart.
Proceed to checkout and enter your shipping details.
Choose your preferred payment method and confirm your order.
You’ll receive an order confirmation via email.

What payment methods do you accept?

We accept various payment methods, including cash on delivery, credit/debit cards, and mobile wallet payments (depending on availability).

Can I return or exchange an item?

We care about your comfort, so we offer a “Check Before You Pay” service.
You can open the package upon delivery, check the fabric, try it on, and if it doesn’t meet your expectations, you can return it and pay only the shipping fee — no obligation to buy.
Returns are accepted only at the time of delivery.

Additionally, you can exchange the item within 5 days of receiving your order in case you need a different size or style.
Your satisfaction and trust are always our top priority.

How do I know my size?

We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact our customer service team for assistance.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your shipment on our website or through our courier partner’s tracking system.